Q: How long will it take my item to ship?
A: My usual processing times for orders are 3-5 business days. Most lightweight orders will be shipped USPS First Class, and heavier items will be shipped USPS Priority Mail. I try to keep a schedule for shipping out orders, and typically orders will be shipped out twice a week on Mondays and Fridays.
Q: What if my item arrives damaged?
A: I try my best to pack each order with care, but damage during the delivery process happens. If your item arrives damaged, please contact me and we can work out the best possible solution.
Q: What is your Return Policy?
A: You have 14 days after receiving your item to return it in it's original packaging. You may refer to the Return Policy Page at check out for more detailed information. Please read descriptions of items carefully to make sure you know what you are receiving before ordering. If you purchase an item and decide you no longer wish to receive it, please try to request a refund before your item is shipped. If there is an issue with the item you received, please contact me and we will work out the best possible solution. If you have any questions about anything on my site, please feel free to contact me and I will do my best to answer your inquiries.
Q: Do you offer International Shipping?
A: Yes! I will be offering shipping to various countries around the world. If your country is not listed as an option, please let me know and we can work something out. All international orders are shipped USPS First Class and Priority Mail from the United States. I cannot guarantee any timeline for when your order will reach your location as much of that is determined by customs and how long it takes them to process your package. I have seen packages delivered as quickly as two weeks, and some may take 6 weeks or more to arrive. Tracking numbers may not update after the package is shipped out and leaves the US. I also hold no responsibility for any VAT taxes customs fees due upon pick up.
Q: How do you make your paintings?
A: All of my paintings are originally done by hand with acrylic paint. Each piece starts out with rough sketches, and is slowly tweaked and refined until I have a clean drawing to work from. I then prime a wood panel and begin the process of transforming that drawing into an acrylic painting. I use a scan of the drawing as a pencil transfer so that I can make the piece as accurate to the drawing as possible. I then mix my colors and begin filling in the transferred image. I like to call this my "Color By Numbers" process. Most small 5x7 paintings take anywhere from 10-20 hours to complete. Where as larger more detailed pieces can take upwards of 60 hours or more!
The Okami original painting is a 24x36 piece, and took about 90 hours (this is only for the painting, it does not include the many hours spent in coffee shops designing and drawing out the piece)
Q: Are original paintings available for purchase?
A: Yes! I still have many of my originals and most are available, ready to hang and looking for a home. I pour my heart and soul into each piece and am always happy to see my paintings going to a good home where I know they will be appreciated and taken care of! Please contact me for information about availability and pricing.
Q: Do you take commissions?
A: Sure do! Pricing varies quite a bit depending on what you are looking to have done. Please contact me with your ideas and I will be happy to discuss the commission process with you and give you an estimate for your project.
Q: You don't have the print size available that I want. Can I have something custom printed?
A: Yes! If you would like to purchase a print from my shop, but would like a different size than what I have available, please contact me and I can have something custom printed for you. There may be a small digital editing fee involved, and the cost of printing a single one-off print may be a little higher. The type of paper used may also vary depending on the size of the print you would like.
Q: How do you make your products?
A: Once I complete a new painting, I either scan it myself in my home studio or I take it to my local photo lab to have it professional photo captured. I send the high resolution digital file to my printers to have prints made. For most of my other products like mugs, coasters and mouse pads, I press them myself using a process called dye sublimation. I use a printer specifically set up with special ink and paper, and I transfer the image directly onto blanks using a heat press. The heat and pressure permanently transfers the image from the paper to the blank. I make everything to order, which is why sometimes there may be slight differences in color and positioning. But I do my very best to be as consistent as possible!